Front Desk Receptionist

Job Summary: A medical receptionist is to exceed patient expectations for outstanding service while producing a warm and caring environment. Receptionists are key players who are responsible for creating a good first and last impression of our clinic to all current and new patients. The receptionist performs a variety of patient services and administrative duties to ensure that patients receive top-quality service. Responsibilities include increasing organizational efficiency at the front desk location to ensure the clinic runs smoothly.  

Specific Duties: include, but are not limited to, the following:
  • Greet every patient, whether in the facility or on the phone, in a friendly and professional manner
  • Document, verify and update demographics accurately, this includes insurance changes
  • Direct calls and messages to the appropriate recipient
  • Schedule, cancel, confirm and reschedule appointments
  • Collects appropriate fees, including co-pays, co-insurances and past due balances
  • Manages time on the clock appropriately
  • Keeping front lobby clean and sanitized
  • Restocking supplies and paperwork
  • Sorting Route sheets

Essential Abilities:
  • Good reading and comprehensive skills
  • Excellent keyboarding skills with basic knowledge of office equipment
  • General understanding of health insurance coverage
  • Good communication skills and the ability to work well with others
  • Must be accurate and precise in their work
  • Able to maintain confidentiality of all organization and patient information

Qualifications: 
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  • High school graduate or equivalent
  • Previous customer service experience
  • Cash handling experience
  • Computer skills